IT Build Room Consultant

Austin, TX
Full Time
IT Consulting
Entry Level

We excited to announce we are expanding and looking to grow our team with a new IT Build Room Consultant!

Position Summary 

The primary responsibilities for this position would be to build client laptops to include application installation.  Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment: 

IT Build Room Online Assessment

Essential Duties and Responsibilities 

  • Problem management and escalation of issues in a timely manner 
  • Prioritization of tasks and meeting of deadlines, excellent time management skills 
  • Excellent troubleshooting and assessment skills 
  • Excellent written/verbal communication skills 
  • Must be a team player with outstanding customer service skills 
  • Entry of timesheets, expense reports, and documentation on or before the deadline 
  • Keep up to date on market trends, theory, and new ways of doing things; embrace change 
  • Update client documentation
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
  • Help turn business problems into technical solutions 
  • Manage deployment of equipment in compliance with established technology policies. 
  • Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues. 

Education/Experience/Certifications 

  • 0 - 2 years experience in IT-related study or field. 
  • 0 - 2 years of Field Experience
  • Must possess basic knowledge and experience with: 
  • Windows 10 & 11 
  • Microsoft Office suite 
  • Microsoft Office 365 and Autopilot
  • Microsoft Windows Administration tools (AD Users and Computers) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Bachelor’s Degree a plus 

Desired Experience/ Certifications 

  • Certifications 
  • CompTIA A+ Certification a plus 
  • Windows Server 2012/2008/2016 
  • Microsoft Office 365 Admin portal 
  • Understanding of File Permissions (NTFS & Sharing) 

Work Environment and Physical Demands  

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
  • The noise level in the work environment is moderate. 
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