IT Manager

Houston, TX
Full Time
Manager/Supervisor
Overview: We are seeking a highly skilled and motivated IT Manager to join our team at Centre Technologies, a leading Managed Service Provider (MSP). The IT Manager will oversee the day-to-day operations of our IT department, ensuring the delivery of high-quality services to our clients. This role requires a strategic thinker with strong leadership skills and a deep understanding of IT infrastructure and service management.

Key Responsibilities:
  • Leadership Management and Accountability: Lead and manage the IT team, including hiring, training, and performance evaluations. Foster a collaborative and productive work environment. Ensure accountability for team performance and adherence to company policies and standards.
  • Client Retention: Build and maintain strong relationships with clients to ensure satisfaction and retention. Address client concerns promptly and provide solutions to improve their IT operations.
  • Executive Escalation: Serve as the point of contact for executive-level escalations. Resolve complex issues efficiently and communicate effectively with senior management.
  • Coordinate with Stakeholders: Collaborate with internal and external stakeholders to ensure alignment of IT initiatives with business goals. Facilitate communication and coordination across departments.
  • Service Delivery: Ensure the timely and efficient delivery of IT services to clients. Monitor and manage service level agreements (SLAs) to meet or exceed client expectations.
  • Infrastructure Management: Maintain and optimize IT infrastructure, including servers, networks, and cloud services. Ensure the security and reliability of all systems.
  • Strategic Planning: Develop and implement IT strategies aligned with business goals. Identify opportunities for improvement and innovation in IT services.
  • Budget Management: Manage the IT budget, including forecasting, allocation, and cost control. Ensure efficient use of resources.
  • Compliance and Security: Ensure compliance with industry standards and regulations. Implement and maintain robust security measures to protect client data.
Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree preferred.
  • Experience: Minimum of 5 years of experience in IT management, preferably within an MSP environment.
  • Skills: Strong leadership and communication skills. Proficiency in IT infrastructure management, project management, and service delivery. Knowledge of cybersecurity best practices.

What Sets You Apart: Soft Skills and Client Experience
At Centre Technologies, technical skills are just the beginning. We're looking for an IT Manager who builds trust through transparency, takes initiative, and leads with accountability. You should be passionate about both technology and people—committed to delivering exceptional, personalized service that reflects our core values.
Success in this role means:

  • Building strong, honest client partnerships
  • Driving outcomes with ownership and professionalism
  • Leading with a customer-first mindset and a collaborative approach
  • Delivering scalable, secure solutions with a local, personalized touch

If you're service-driven, relationship-focused, and thrive on doing things the right way — you'll feel right at home here.


 
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